Bronze
Essential EMR Support
10 Hrs / Month
- EMR and EHR troubleshooting and workflow support
- Reports, data assistance, forms, imports, and exports
- Athenahealth and Centricity support experience
Healthcare Technology Support
EMR & Healthcare Technology Consulting That Can Stay with the Work
MedCode® supports organizations that need more than one integration or one troubleshooting session. Monthly plans provide recurring capacity for EMR and EHR support, reporting, forms, SQL, workflows, interoperability, migrations, development, training, and related technology needs.
Healthcare Technology Scope
Support That Reaches Beyond Platform Troubleshooting
Experience includes Athenahealth and Centricity environments, but the engagement is designed around the workflow and available technology rather than a single vendor.
Systems, Data, and Workflow
Support can include EMR and EHR systems, practice management, reporting, forms, SQL, data validation, workflow optimization, migrations, interfaces, and custom healthcare applications.
Interoperability and Development
Eligible plans can include APIs, HL7, FHIR, PACS and device connectivity, automation, AI assisted tools, custom software, project management, and vendor coordination.
Support Plans
Choose the Capacity and Capability Your Organization Needs
Plans use the same MedCode® consulting capacity model as ERP support. Pricing is provided privately based on the selected package and commitment term.
Silver
Enhanced EMR Support
20 Hrs / Month
- Training, custom reports, and custom forms
- Workflow optimization and data extraction
- Small software development eligibility
Emerald
EMR Optimization
30 Hrs / Month
- SQL and database services
- Medium development, automation, and migration support
- API and interface troubleshooting
Gold
Priority Healthcare Technology
40 Hrs / Month
- Large development, HL7, and FHIR eligibility
- Advanced integrations, AI, and automation
- Onsite and after hours eligibility
Diamond
Advanced Healthcare Technology
60 Hrs / Month
- Complex interoperability and device integration
- Larger migrations and project management
- Multi vendor coordination and related IT support
Platinum
Comprehensive Healthcare Technology
80 Hrs / Month
- Onsite training and expanded onsite support
- Healthcare technology management
- Strategic planning and proactive improvement
Enterprise
Tailored Healthcare Technology
Custom Capacity
- Enterprise interoperability and architecture
- Major migrations, governance, and advanced automation
- Defined service levels when specifically contracted
Compare Package Capabilities
| Capability | Bronze | Silver | Emerald | Gold | Diamond | Platinum | Enterprise |
|---|---|---|---|---|---|---|---|
| Core EMR and EHR Support | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Athenahealth and Centricity Support | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Reports and Data Assistance | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Forms and Template Modifications | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Training | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | |
| Custom Reports and Forms | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | |
| Small Software Development | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | |
| SQL and Database Services | ✓ | ✓ | ✓ | ✓ | ✓ | ||
| Medium Development | ✓ | ✓ | ✓ | ✓ | ✓ | ||
| Workflow Automation and Migration Support | ✓ | ✓ | ✓ | ✓ | ✓ | ||
| API and Interface Support | ✓ | ✓ | ✓ | ✓ | ✓ | ||
| Large Software Development | ✓ | ✓ | ✓ | ✓ | |||
| HL7 and FHIR Services | ✓ | ✓ | ✓ | ✓ | |||
| AI and Automation | ✓ | ✓ | ✓ | ✓ | |||
| Onsite and After Hours Eligibility | ✓ | ✓ | ✓ | ✓ | |||
| Complex Interoperability, PACS, and Devices | ✓ | ✓ | ✓ | ||||
| Project Management and Related IT Support | ✓ | ✓ | ✓ | ||||
| Healthcare Technology Management | ✓ | ✓ | |||||
| Onsite Training and Strategic Planning | ✓ | ✓ | |||||
| Custom Service Levels and Governance | ✓ |
Plans are available with 4 month, 6 month, 12 month, and 18 month commitments. Monthly hours are prepaid and do not roll over. Larger applications, major migrations, or dedicated projects may require a separate Statement of Work. Third party vendor charges, interface fees, licensing, cloud services, Microsoft 365, Google Workspace, security products, backup products, API usage, AI usage, hardware, and travel are separate.
Protected Health Information
If approved work requires MedCode® to create, receive, maintain, or transmit protected health information and a Business Associate Agreement is required, the appropriate written agreement is completed before that access begins.
IT Support Boundary
Healthcare technology plans can include related IT support where the package allows it, but they do not make MedCode® responsible for the entire IT environment. Ongoing technology management is handled through IT Management services.
The Next Step
Start with the Workflow or System That Needs Support
Tell MedCode® which EMR, EHR, interfaces, reporting needs, data issues, or operational workflows are involved. The right plan can then be matched to the amount and type of support required.
