Bronze
Essential IT Management
From $110 / User / Month
10 user minimum
- Routine business technology support
- Workstation and account administration
- Microsoft 365 or Google Workspace administration
Managed Technology Services
Ongoing IT Management for the Technology Your Business Depends On
IT Management is for organizations that want MedCode® to take ongoing responsibility for agreed users, devices, systems, productivity platforms, infrastructure, and operational technology tasks instead of treating every need as a separate consulting request.
Consulting Versus Management
Management Means Ongoing Responsibility for the Accepted Environment
Consulting can solve a problem or complete a project. Managed technology services cover recurring operational responsibilities for systems and assets MedCode® has specifically accepted into the management scope.
Routine Management
Depending on the package, this can include user accounts, onboarding and offboarding, Microsoft 365 or Google Workspace administration, workstation management, updates, backups, security products, servers, networks, cloud systems, inventory, vendor coordination, and planning.
Projects Stay Separate
New offices, major migrations, server replacements, network redesigns, large security changes, substantial cloud projects, and new business application deployments may use a separate quote or Statement of Work.
Managed IT Pricing
Transparent Base Pricing with Scope Matched to the Environment
Standard plans use a ten user minimum. Final pricing can change when additional devices, servers, locations, complex infrastructure, or specialized responsibilities materially change the management scope.
Silver
Enhanced IT Management
From $130 / User / Month
10 user minimum
- Backup and security product administration
- Advanced productivity platform administration
- Expanded onboarding, permissions, and reporting
Emerald
Operational IT Management
From $150 / User / Month
10 user minimum
- Server, firewall, network, and cloud administration
- Advanced identity and recovery planning
- Quarterly technology review
Gold
Priority IT Management
From $175 / User / Month
10 user minimum
- Priority scheduling and vendor escalation
- Onsite and after hours eligibility
- Budgeting, infrastructure planning, and proactive improvement
Diamond
Advanced IT Management
From $200 / User / Month
10 user minimum
- Multi location technology management
- Disaster recovery planning and testing coordination
- Infrastructure project and vendor management
Platinum
Comprehensive IT Management
From $225 / User / Month
10 user minimum
- Executive technology advisory and roadmaps
- Technology governance and strategic planning
- Fractional technology leadership
Enterprise
Tailored Managed Technology
Custom
Complex organizations and environments
- Custom coverage and infrastructure scope
- Technology governance and dedicated planning
- Defined service levels when specifically agreed
Compare Package Capabilities
| Capability | Bronze | Silver | Emerald | Gold | Diamond | Platinum | Enterprise |
|---|---|---|---|---|---|---|---|
| Routine Remote Business Technology Support | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Primary Workstation Administration | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Operating System Update Coordination | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Endpoint Health Oversight | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Microsoft 365 or Google Workspace Administration | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| User Account Administration | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Basic Onboarding and Offboarding | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Backup and Security Product Administration | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | |
| Advanced Productivity Platform Administration | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | |
| Group, Permission, and Shared Resource Administration | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | |
| Server Administration | ✓ | ✓ | ✓ | ✓ | ✓ | ||
| Firewall, Switch, and Wireless Administration | ✓ | ✓ | ✓ | ✓ | ✓ | ||
| Cloud Infrastructure Administration | ✓ | ✓ | ✓ | ✓ | ✓ | ||
| Advanced Identity and Access Administration | ✓ | ✓ | ✓ | ✓ | ✓ | ||
| Quarterly Technology Review | ✓ | ✓ | ✓ | ✓ | ✓ | ||
| Priority Scheduling | ✓ | ✓ | ✓ | ✓ | |||
| Onsite and After Hours Eligibility | ✓ | ✓ | ✓ | ✓ | |||
| Advanced Infrastructure and Vendor Escalation Management | ✓ | ✓ | ✓ | ✓ | |||
| Technology Budgeting and Proactive Improvement Planning | ✓ | ✓ | ✓ | ✓ | |||
| Multi Location Technology Management | ✓ | ✓ | ✓ | ||||
| Disaster Recovery Planning and Testing Coordination | ✓ | ✓ | ✓ | ||||
| Executive Technology Advisory and Roadmaps | ✓ | ✓ | |||||
| Technology Governance and Strategic Planning | ✓ | ✓ | |||||
| Fractional Technology Leadership | ✓ | ✓ | |||||
| Custom Service Levels and Dedicated Planning | ✓ |
Microsoft 365, Google Workspace, backup products, security software, cloud services, hosting, hardware, vendor applications, telecommunications, subscriptions, APIs, and other third party products are separate from MedCode® service fees unless specifically included in writing. Existing environments may require a separately quoted onboarding assessment and remediation before normal management begins.
Standard Service Term
Standard IT Management agreements use a twelve month initial term and renew for successive twelve month terms unless properly canceled before renewal. Custom Enterprise terms can be documented when appropriate.
After Hours Support
Gold, Diamond, Platinum, and Enterprise plans have after hours eligibility. Approved after hours, weekend, holiday, and emergency work is billed at $250 per hour unless a signed agreement specifically states otherwise.
The Next Step
Define What MedCode® Would Actually Manage
Start with the number of users, primary devices, servers, locations, Microsoft 365 or Google Workspace environment, network, backups, security products, cloud systems, and the support responsibilities you want handled.
